Step 1
How to request deletion
- 01Email us at founders@slay.money from the email address linked to your Slay account — this is how we verify you own the account.
- 02Use the subject line
Delete my accountso we route it correctly. - 03We'll reply within 48 hours to confirm the request, and complete deletion within 30 days.
- 04If your account holds a positive CC balance at the time of the request, we'll guide you through withdrawing it before the account is destroyed.
What is deleted
Data we destroy
- Account profile — email address, name, handle, country
- Wallet contents — CC balance, prediction-market bets, trading positions
- On-chain party allocation associated with your account
- Sign-in credentials and active session tokens
- Push-notification subscriptions
- Support correspondence linked to your account
What is retained
Data we keep, and why
A small amount of data must be retained for legal and regulatory compliance, even after your account is deleted. This data is anonymized where possible and accessible only to authorized personnel.
- Anonymized transaction records — retained for up to 7 years to comply with anti-money-laundering (AML) and counter-terrorism-financing (CTF) regulations.
- Records of communications related to legal or regulatory proceedings — retained for as long as legally required.
- Aggregated, non-personally-identifiable analytics — retained indefinitely; cannot be linked back to you after deletion.
Questions
Contact us
Reach out at founders@slay.money with any questions about this process or your data. We aim to respond within one business day.